Frequently Asked Questions
Everything you need to know about custom 3D merch and NFC.
What is NFC merch?
NFC merch is physical merchandise — like keychains, magnets, or figures — with a built-in NFC chip. When someone taps the product with their smartphone, it instantly opens a digital link: Spotify, YouTube, Instagram, or any URL. No app required.
How does the NFC chip work?
Each product contains a small NFC tag embedded during 3D printing. It's pre-programmed with your link. Hold any NFC-enabled phone near it — it opens the link automatically. No battery, no charging, lasts indefinitely.
What file formats do you accept for 3D merch?
SVG works best. High-resolution PNG (min 1000px) also works. Max 5 colors, clear outlines, no fine details below 1mm.
How long does 3D merch production take?
Standard orders ship in 5–7 business days from Tenerife. Bulk orders (20+) may take 7–10 days.
Can I change the NFC link later?
The chip is programmed before shipping. For changes, contact Ben via WhatsApp. For bulk orders, we recommend a link shortener so you can update the URL anytime.
What is the minimum order for band merch?
NFC keychains start at a minimum of 20 pieces (from 12€ each). Bleached shirt + keychain bundles require a minimum of 10 sets (from 45€ per set). Full custom projects are priced individually — send a briefing for a free quote.
How long does production take for band orders?
Standard NFC keychain orders (20–50 pieces) are ready in 5–7 business days. Larger orders take 7–10 business days.
Can you put our band logo on NFC keychains?
Yes — that's exactly what we do. Upload your band logo as SVG or high-resolution PNG (minimum 1000px, maximum 5 colors). The logo is 3D-printed and hand-painted. Each keychain gets an NFC chip programmed with your chosen link.
What link should we program into the NFC chips?
Most bands choose their Spotify artist profile, a Linktree, or their latest single/album link. We recommend using a redirect service so you can update the destination anytime.
How do I get started with band merch?
Fill out the briefing form with your band name, what you need, and any design ideas. Ben will respond within 48 hours. No commitment — the quote is free.
Do you ship internationally?
Yes! All orders ship from Tenerife, Spain. EU delivery takes 5–7 business days. Worldwide shipping is available. Orders over 100€ ship free within the EU.
How much does shipping cost?
Germany: 4.90€ · EU: 8.90€ · Worldwide: 14.90€. Orders over 100€ ship free within the EU.
Can I return a piece?
Since every piece is a handmade original (Unikat), returns are only accepted if the item arrives damaged. Contact Ben within 14 days of delivery with photos. See the returns policy.
What about customs and VAT?
The Canary Islands are outside the EU VAT area. For EU orders, import VAT may be charged by your country's customs authority. See Terms & Conditions.