FanuFacture
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Questions about custom merch, volume orders, or a project idea? I usually reply personally within 48 hours.
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Start a Briefing →Frequently Asked Questions
What does shipping cost, and when is it free?
Shipping is free from 500 € — everywhere, no VAT-ID and no company needed. Below that it is calculated by weight and destination from the Correos rates and shown separately before you pay, never added afterwards.
Where do you ship from, and how long does it take?
Everything ships from the workshop in El Médano, Tenerife, with Correos. Within the EU that is usually 5–7 business days once the parcel is on its way; outside the EU it varies by country. Pick-up in El Médano is possible by arrangement.
Will I have to pay import VAT or customs?
The Canary Islands belong to the EU customs union but not to the EU VAT area, so a delivery to the EU mainland counts as an import. The carrier collects import VAT (19 % in Germany, 21 % in mainland Spain) plus a small handling fee from you on delivery — not here, and not from us. With a valid VAT-ID you reclaim that import VAT as input tax. Within the Canary Islands none of this applies.
Can I return it?
Sample pieces: yes. They are not made to your specification, so the statutory 14-day right of withdrawal applies — no reason needed.
Merch made to your logo or artwork is excluded from that right by law once production has begun, because it cannot be sold to anyone else. That is why you approve a slicer preview before anything is printed. If something arrives damaged or faulty, that is a different matter entirely and is put right — write to Ben.
How can I pay?
Card (Visa, Mastercard), Apple Pay and Google Pay, all through Stripe — no card details ever reach FanuFacture. For a full drop, payment is agreed in the briefing before production starts.